Lead-in cable torn off street pole by falling tree

[swobies]

Hello,

My HFC lead-in cable has been torn off the street pole by a falling tree from last weekend's windy weather. i have logged a fault with TPG using the app, but no-one has responded to this. The support number appears to be no longer available, and the chat function is always indicating that the is no-one availiable to chat with as everyone is busy

How can i get a view on how quickly the lead-in cable can be reattached? 

[RajenS]

Hi @swobies 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service. kind regards

[swobies]

PM sent - thanks.

[RajenS]

Hi @swobies 

Looking at your account 

Thanks 

Rajen

[RajenS]

Hi @swobies 

    Lodge to Engineering Team, you will receive a call today about NBN tech visit schedule, please check your PM for the Ticket number.

Thanks 
Rajen 

[swobies]

Thanks @RajenS - will wait to hear from the Engineering team.

Cheers

Mark

[swobies · Accepted solution]

NBN techs arrived today, and have repaired the cable. Thanks for the help!