Nbn setup

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Level 3
Hi
I received msg today said my nvm is awaiting activation and asked me to connect nbn device.
I did as instruction and had been waiting for a long time.It looks not working.
There are 3 lights on except power one the other two lights are not solid.
And for tplink modem the internet light is off.
Please help me this out.Thanks.
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3

Hi Ken,

 

It's ok. Someone will call me today to help me with this moving issues.

Thanks.

 

Regards,

Max

 

View solution in original post

4 REPLIES 4
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

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Level 3

Hi Ken,

 

As we discussed on the phone,I submit a moving home request on tpg website.

When I put the new address,it came up the following information.

 

"It seems you have an active NBN service with another service provider. NBN service transfers are not supported at this time. We are working hard to make this available very soon"

 

What does that mean? Does it mean I can't transfer TPG NBN to the new address now?

 

Best Regards,

Max

 

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Moderator

Hi there maxmjj,

 

My apologies for the delay i didnt receive your personal message so i was just checking your posts,

 

I see you have had a mediator swiftly reply to already which is great it appears you are in good hands, however if you have any concerns or any further questions please let me know Smiley Happy

 

All the best 

 

Kind regards  

Highlighted
Level 3

Hi Ken,

 

It's ok. Someone will call me today to help me with this moving issues.

Thanks.

 

Regards,

Max

 

View solution in original post