TPG Community

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Nbn

Level 1b
Why does my nbn keeps dropping out if though a rat is chewing on the old copper wire tpg were to ring me back before 5.00pm still waiting
1 REPLY 1
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Moderator

Hi @johnb1919,

Welcome to the community!
 

We are sad to know that you're having dropouts with the service. We located your account using your community details. We ran an initial test of your service it shows connected for 15h 23m. We also noticed that one of our Technicians has been in touch with you earlier today and confirmed that your service is now working fine.
 

We did an article that you may find helpful, this will guide you on how to improve your Wireless Connection Speed which is normally the cause of the dropouts on device(s) such Smart phone or Laptop.

 

Feel free to visit this link below.

Let us know how it will go and should you require further assistance.

 

Cheers!