Welcome to the community!
We're sad to know that you're having issue with the installation of your service. We're able to locate the account using your community details. We'll chase this with our NBN Provisioning Team and request for a feedback tomorrow.
We apologise for any inconvenience.
We've seen that you have been in contact with one of our Provisioning Case Manager and advised about the status of the NBN equipment. Let us know should you require further assistance.