NBN not working

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Level 1a
After following installation instructions. I ams till I’m able to connect to internet. DSL lights are blinking and not flashing solid blue colour.
4 REPLIES 4
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Moderator

Hi @Metro175,

 

Welcome to Community! 

 

We successfully install thousands of NBN services and we're sorry to know that yours still isn't activated. I'll have your service checked by our Provisioning Team. Let me know your most covenient time to receive a call so we can organise a contact to be made. 

 

In the meantime, I would recommend to check these articles about your NBN FTTC service:

NBN Fibre to the Curb (FTTC) Setup Guide 

How to set up your TP-Link VR1600v modem 

 

Thanks! 

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Level 1a

Yes, call me anytime

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Moderator

Hi @Metro175, we can see that your ADSL service is still working and for us to activate your NBN service, you need to set up the new equipment we have provided.

 

Please follow this guide: NBN Fibre to the Curb (FTTC) Setup Guide

 

Leave the equipment connected for 24 hours so we can remotely activate it.

 

If you're still unable to get an access to the internet, please message us so we can investigate further. Thank you.

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Moderator

Hi @Metro175,

 

We understand that our NBN provisioning team has been in touch and they've booked an NBN technician to visit the site in order to check your service.

 

Further updates will be given as soon as it becomes available.

 

BasilDV