NBN

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Level 1b
Dear team,
I received a message from you to connect my NBN modem, but NBN network connection device DSL light is off. I cannot use internet. Can you please help to solve this?

Kind regards,
Rita
4 REPLIES 4
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Moderator

Hi @haha666 ,

 

Welcome to the community!

 

We'd love to help see the status of your NBN service. We tried to use your community details to pull up the account unfortunately we got a different matching record found. To better understand the status of installation we'd like to get your account details (Username/Customer ID also the address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community 

 

Cheers!

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Moderator

Hi @haha666 ,

 

Thanks for sending me your details. We're able to locate the account, we've seen that there has been a problem activating the service. We'd like to arrange one of our Provioning Case Manager to contact you tomorrow. Let us know your best contact number and preferred time.

 

Cheers!

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Moderator

Thanks for providing the details via PM, @haha666. We have escalated the issue to our Provisioning Team and a case manager will contact you within the day to discuss the status of the service installation/activation.

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Moderator

Hi @haha666 ,

 

We've seen that you have been in contact with one of our Provisioning Case Manager and provided the new installation scheduled on 17 February 2020, 8:00 AM - 12:00 PM. Further updates will be provided when it becomes available, let us know should you require further assistance.

 

Cheers!