Need NBN connection box

[Crossy1982]

Didn’t receive my NBN connection box

[David_M]

Hi @Crossy1982 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Crossy1982 

Your NBN-HFC 100/40 install is progressing.

You will need an NBN-NTD + Modem for this service.

Can you confirm you do NOT have an NTD at your address? Is it possible the previous occupants took it with them. Let me know.

You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Regards,
David_M

[Crossy1982]

Yes it looks like the last tenants took the NBN connection box
We have the port in the wall for NBN

[David_M · Accepted solution]

Hi @Crossy1982 

No worries. i will arrange for a replacement NTD to be sent to the service address.

Thanks,

[Crossy1982]

We have the modem

[Crossy1982]

Just asking how long before I get my NBN connection box?
Has one been sent out ?

[Crossy1982]

Hi could you please confirm you guys have sent out an NBN connection box to my premises please

[johnp]

Hi

please send me on Private messages your username or customer account number or mobile phone number so I can check.

John

[sajalm]

Hi @Crossy1982 ,

Pls check your message, I have forwaded NBN details for you,

Regards,

Sajal