Need NBN connection box

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Crossy1982
Level 2
Didn’t receive my NBN connection box
1 ACCEPTED SOLUTION

Accepted Solutions
David_M
Moderator

Hi @Crossy1982 

 

No worries. i will arrange for a replacement NTD to be sent to the service address.

 

Thanks,

View solution in original post

10 REPLIES 10
David_M
Moderator

Hi @Crossy1982 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @Crossy1982 

 

Your NBN-HFC 100/40 install is progressing.

 

You will need an NBN-NTD + Modem for this service.

Can you confirm you do NOT have an NTD at your address? Is it possible the previous occupants took it with them. Let me know.


You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Regards,
David_M

Crossy1982
Level 2
Yes it looks like the last tenants took the NBN connection box
We have the port in the wall for NBN
David_M
Moderator

Hi @Crossy1982 

 

No worries. i will arrange for a replacement NTD to be sent to the service address.

 

Thanks,

View solution in original post

Crossy1982
Level 2
We have the modem
Crossy1982
Level 2
Just asking how long before I get my NBN connection box?
Has one been sent out ?
Crossy1982
Level 2
Hi could you please confirm you guys have sent out an NBN connection box to my premises please
johnp
Moderator

Hi

 

please send me on Private messages your username or customer account number or mobile phone number so I can check.

 

John

sajalm
Moderator

Hi @Crossy1982 ,

Pls check your message, I have forwaded NBN details for you,

Regards,

Sajal