Need NBN connection box

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Level 1c
Didn’t receive my NBN connection box
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Crossy1982 

 

No worries. i will arrange for a replacement NTD to be sent to the service address.

 

Thanks,

View solution in original post

10 REPLIES 10
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Moderator

Hi @Crossy1982 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Crossy1982 

 

Your NBN-HFC 100/40 install is progressing.

 

You will need an NBN-NTD + Modem for this service.

Can you confirm you do NOT have an NTD at your address? Is it possible the previous occupants took it with them. Let me know.


You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Regards,
David_M

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Level 1c
Yes it looks like the last tenants took the NBN connection box
We have the port in the wall for NBN
Highlighted
Moderator

Hi @Crossy1982 

 

No worries. i will arrange for a replacement NTD to be sent to the service address.

 

Thanks,

View solution in original post

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Level 1c
We have the modem
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Level 1c
Just asking how long before I get my NBN connection box?
Has one been sent out ?
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Level 1c
Hi could you please confirm you guys have sent out an NBN connection box to my premises please
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Moderator

Hi

 

please send me on Private messages your username or customer account number or mobile phone number so I can check.

 

John

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Moderator

Hi @Crossy1982 ,

Pls check your message, I have forwaded NBN details for you,

Regards,

Sajal