No progress on plan change request for moving house since April 14
Account Number: 6598081
Name: Thomas Hill
This is crazy...
I just keep getting the chat closed whenever they cant answer a questions. Literally wasted hours on this today.
Latest example below:
Thanks for your query!
I can see the relocation request in our systems.
I will arrange a callback from our relocations officers ASAP to update you on the process.
Be aware, the standard time frame is 2-30days for relocations.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
OK please call me ASAP. 3 days of trying to contact customer service and still no actual assistance.
There has been zero progress since I signed up on April 9th. Why does it take so long to process payment? Do I need to have an installation technician visit the new property?