OK please call me ASAP. 3 days of trying to contact customer service and still no actual assistance. There has been zero progress since I signed up on April 9th. Why does it take so long to process payment? Do I need to have an installation technician visit the new property?
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No progress on plan change request for moving house since April 14 Username: tomjahill Account Number: 6598081 Name: Thomas Hill This is crazy... I just keep getting the chat closed whenever they cant answer a questions. Literally wasted hours on this today. Latest example below: No progress on plan change request for moving house Username: tomjahill Account Number: 6598081 Name: Thomas Hill account_boxTPG Customer Service Please wait as we connect you to a customer service agent faceThomas Hill Stop closing this chat down and answer my question!! account_boxJthan Hi my name is Jthan. I apologise for such inconvenience. faceThomas Hill Finally!! Ive literally been on this site for 4 hours Can someone please update me on my connection request from April 14? account_boxJthan Is it about your Installation? faceThomas Hill Yes installation and change of address account_boxJthan May I have your customer i.d ? Or username? faceThomas Hill Username: tomjahill Account Number: 6598081 Name: Thomas Hill account_boxJthan Thank you. Let me check your account. faceThomas Hill thanks account_boxJthan Sure. I was able to check your acct and I can see the there's a relocation in progress however there's still no installation date. faceThomas Hill It just says waiting to process payment Why is it taking so long? No progress since I checked on 14 April account_boxJthan I'm sorry about that. I'll connect to our case manager to assist you further about your Installation. faceThomas Hill How long does that take? Everytime someone has told me they are going to connect me it just hangs and then the chat closes account_boxJthan It depends to our department how long it takes. But I'll connect you right now so please keep your chat open. faceThomas Hill OK account_boxJthan Thank you for chatting TPG customer service have a lovely day!
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