Thanks for raising this matter to us. I know that this is not a good experience and we sincerely apologise for the inconvenience this ongoing service issue is causing you and your household. I've managed to check your account records and it shows here that your issue is now being handled by our Service Delivery team and has been assigned to one of our case managers.
The dedicated case manager on your issue raised a complaint to the NBN Co and we are now awaiting an feedback from them. Our service delivery team is working closely with the NBN in fixing this issue, your case manager will contact you directly for important updates.
We understand the importance of your service and we apologise for the inconvenience.