Hi, i recieved my modem in the mail but no network connection device, can you please advise if this will be delivered seperate or if it will come with the technition when they do the install?
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Thanks for your PM. With an NBN FTTN service your modem will plug directly into your phone socket. There is no need for an NBN NCD - Network Connection Device. (See image below)
I can see your order is still in progress, and we will be in contact once your order progresses further.