New NBN set up

Level 1c

Morning.... desperation is seeking in as my daughter has to now work from home and we don't have ANY internet so please help. Have set up my new NBN as per video and we still only get two lights so internet. Tried putting in my old modem as short term solution and that is not working either... 

2 REPLIES 2
Level 1c

So no internet!! 

Moderator

Hi @danceworx

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide

 

In your case, your NBN service is still awaiting activation and it appears that your ADSL2+ is still working. You may continue using your ADSL service while waiting for the NBN activation.

 

BasilDV