New connection

[samhickson]

I have applied for a new connection at a new residential address. TPG has sent the modem etc but we don’t have a phone line to plug in. I have emailed customer support 4x asking for advice on how I proceed but have not heard back. Please can you help ?

[luisc]

Hi samhickson,\

Welcome to TPG Community!

What sort of internet connection do you have? NBN or ADSL

Your new place must have a telephone cable otherwise you will need to contact the landlord or realstate for a fixing line

[samhickson]

Thankyou. It’s is nbn. I am the owner of the house. What connection do I get ? A standard phone line ? Who does this ? I thought Tpg would put a conduit from the pit to the house ?