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New customer - issues connecting

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Level 1
Just received my modem today ready for my NBN and have plugged it in but not receiving internet even though I have received an email saying it is active. Please help.
1 REPLY 1
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Moderator

Hi @toddjacinta,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team and they have booked an NBN technician to further investigate the issue.

 

The team is closely monitoring your case and the case engineer will be in touch for any additional update.

 

Should you have further queries, please let us know. Thank you.