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NBN outage since Monday and I can’t get through on 131423

Level 1
Hi, I haven’t had any internet access since Monday 10 mth Feb. I have NBN at my address but the connection dropped out on Monday Morning after the storms. Each evening after work I call TPG and the message says they can’t take calls. When I have gone to get technical support on the support line it isn’t operating .
I just wanted to know what is the best way to get technical support? I also need to activate a new SIM card and haven’t been able to do that because I need the internet .
Thank you
Katie
1 REPLY 1
Moderator

Hi @Katie

 

Welcome to TPG Community!
 

We were able to locate your account using your community details and checked the line, but was not able to detect the NBN NCD box.

 

We'll arrange a call from our Tech team to check on this further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV