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New house (rental) but no NBN Box

Level 1a

Hi,

 

My family have just moved into a house (rental) recently in an HFC NBN area. There is an NBN coaxil connection on the wall but cannot find an NBN connection box anywhere on the premises (not sure whether its ever had one). How can we get an NBN connection box installed as Ive just recieved my TPG modem?

 

Thanks!

1 REPLY 1
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Moderator

Hi @Damienmiller1 ,

 

Welcome to the community!

 

If the new house does not have an exisitng NBN box / NCD. Our Provisioning Team will raise this to NBN Co. to arrange an NBN Technician to perform or complete the installation required for the service. To better understand the status of your service installation PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community 

 

Cheers!