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Newly installed broadband equipment is waiting to be automatically configured

ratcliffev
Level 2
I set up my modem 4 days ago, and got this message. I have searched and read every post regarding this but none contain anything I have not already done. I spoke to a technician today who placed a call back when I would be home to log into the modem which hasn't happened. My husband has to work from home and no internet makes that impossible! This is getting ridiculous!! Please help me asap or I will be going to another provider who can.
1 REPLY 1
Anonymous
Not applicable

Hi @ratcliffev,

 

Welcome to TPG Community!

 

You will need to do a manual configuration on the modem. Here's how:
Setup and Configuration for TP-Link VX420-G2v modem/router

Let us know if you require further help.

 

Regards,

Angeli