Next door neighbour

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Level 1b
My next door neighbour got connected to NBN yesterday at 11.30am which is about the time ours stopped working. This seems to be a big coincidence. Can anyone help?
1 REPLY 1
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Moderator

Hi @Dannyj

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, our Engineers lodged a fault with NBN Co and their attending technician restored the service by replacing the distribution unit in the street connecting your service.

 

BasilDV