No ADSL Internet

[aellis]

Hi, I have had slow ADSL connection over the last few days (<0.5mbps download) and now I have no internet connection. Have rebooted modem and router but issues still remains. Have called TPG support line but no answer after 15mins and no estimate on call waiting.

[Ahra_G]

Hi @aellis, 

Welcome to the Community! 

We're sorry to learn about the interruption to your service and apologies for the lengthy queue times. 

I've located your account using your Community details and it showed that our Engineering team raised this issue to Telstra and they have advised that they will check the service between now and 22/Jan/2020. 

Should you have further queries, feel free to reply directly to the SMS sent by our Engineering team or just let us know here. 

Regards,

Ahra_G