No Connection device

[271991alana]

Hello I signed up last week and got my delivery with my new modem.
I have not received an NBN network connection device. This property has already had NBN connected and the cord is there. I was just wondering when I’d receive the connection device so I can setup.

[Riezl]

Hi @271991alana , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community