Welcome to TPG Community!
We were able to locate your account using your community details and learned that you were able to contact our Tech team to report the issue. A fault on the line was detected and the case is now being handled by our Engineering team.
A Telstra technician was requested to check the service and fix the line fault between yesterday and the 1st of November 2018. Further updates will be given by your assigned engineer.
Let us know should you require further assistance.