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KarlB
Moderator

Hi @,

 

What was the original time and date? I can only see there was only ever 1 appointment booked for tomorrow between 8-12. Are you not going to be available for this time slot?

 

Regards,

Karl

martinhoang14
Level 3

Thats the one  tommorow 8am-12pm appointment, but the text they sent me this morning I had to reply with.

1. Accept
2. Someone is effected by covid19 in household...
3. Reschedule

I replied with 3... 'with automated response - nbn rep will contact you for reschedule.

KarlB
Moderator

Hi @,

 

I can't see any mention of a reschedule in the NBN system, so hopefully the appointment is still going ahead. If they contact you just ask if you can keep that appointment.

 

Regards,

Karl

martinhoang14
Level 3

Will do, thanks Karl