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No Internet light on router

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Level 1

We have had our NBN connection for a while without problems. The garbage truck took out our cable across the street. It took more than 6 weeks for NBN to restore it (after 4 technicians visits with new routers under their arms). Anyway, it was restored today. The NBN router looks normal; all lights lit. However, our Archer VR1600 wireless modem is not showing internet, phone or LAN connection lights. Power and the 2.4G and 5G lights are lit. Because of the time without connection, does TPG have to do something to reactivate our internet, or is something else wrong?

2 REPLIES 2
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Moderator

Hi @jordan2b 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jordan2b 

 

I checked the status of your NBN-HFC fault in our portals.

NBN status is showing fault repairs still in progress.

 

I have escalated this to our teams to call you back for updates ASAP.

 

Regards,

David_M