NBN modem not activated

Highlighted
Level 1a

I have received several text messages telling me to connect my NBN modem. 

 

I have done so and left on for hours. The only response I get is the follwing

 

power light - solid blue

connection light - flashing blue

dsl light - flashing blue

 

I have tried to connect with the online chat help which has been less than useless. I have gone around in circles with them 7 TIMES now. They do a check and try to connect me with the NBN service team and then nothing happens. I wait by the chat box for over and HOUR EACH TIME and no one connects. 

 

I need TPG to check my installation status and tell me what is wrong or do something. At the moment I just keep getting told to connect my modem and nothing happens. 

 

 

2 REPLIES 2
Highlighted
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

Highlighted
Moderator

Hi flexcopmusic1,

Thanks for providing your details.

I have checked your installation status and noted that it is still in progress so that's reason connection light is flashing blue, Currently your ADSL is active  which has good sync speed 19/1 Mbps so  meanwhile use your existing ADSL2+.

 

You can check installtion status at  www.tpg.com.au/install 

 

Regards

JayeshP9.