No Internet.

Highlighted
Level 1b

Not sure how many complaint emails or requests for help need to be lodged. We have had no internet access since an NBN Tech attended on Tuesday. I was advsied by a very nice TPG tech on Thurday that our ADSL had also been disconnected but the NBN should hopefully connect within the day or so.

 

It's now Saturday and we still dont have any internet access. Was not advised that ADSL would be disconnected before NBN came live.

 

TPG are not taking calls and their online Chats are useless. I have tried two people via online chat who promised to escalate however nothing .TPG Complaints email is also useless as no reponse on that front either. 

 

Issue needs to be fixed ASAP otherswise will continue to escalate via ombudsman and conusmer affairs. 

And will disconnect.