Not sure how many complaint emails or requests for help need to be lodged. We have had no internet access since an NBN Tech attended on Tuesday. I was advsied by a very nice TPG tech on Thurday that our ADSL had also been disconnected but the NBN should hopefully connect within the day or so. It's now Saturday and we still dont have any internet access. Was not advised that ADSL would be disconnected before NBN came live. TPG are not taking calls and their online Chats are useless. I have tried two people via online chat who promised to escalate however nothing .TPG Complaints email is also useless as no reponse on that front either. Issue needs to be fixed ASAP otherswise will continue to escalate via ombudsman and conusmer affairs. And will disconnect.
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Ok. So now I am trying the Community Page as I have been unable to obatin a response via the "Contact "Page and Onlien Chats. Quite a shame that we actually can't speak with anyone. I had a technician here on Tuesday morning to instal the NBN. The email I had from TPG advised that once the technician was done, we would receive a message and all would be activated within 24 hours. Now I have not recieved any messages. I have had NO internet since Tuesday morning (no NBN or ADSL). I have "spoken"with two TPG reps online. Neither could help. Both assured me i was being transferred to another department that could help. This didn't happen on both occasions. I have also submitted a complaint via the Customer Relations email. No Response. Give that I am paying for a Service that i dont have and have been unable to get ANYONE at TPG to assist, I think this is extremley poor and would definitely not reccomend TPG to anyone. I require the lack of Internet Connection reveiwed ASAP and a solution ASAP.
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