No Internet

SOLVED Go to solution
Johnny_Liu
Level 2
Just loss connection during use. Mt Waverley
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Johnny_Liu 

 

Welcome to the Community!

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

We understand that you've been in touch with our Tech team and the case was raised to our Engineers for further investigation as there's a possible fault within the NBN line. An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @Johnny_Liu 

 

Welcome to the Community!

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

We understand that you've been in touch with our Tech team and the case was raised to our Engineers for further investigation as there's a possible fault within the NBN line. An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

 

BasilDV

View solution in original post