Get online support
I have just moved into an appartment with HFC NBN and there is no connection box.
How do i go about getting one?
Your NBN service is under the Service Class 24 which means it can be activated remotely as the equipment is readily available.
The NBN box/NTD or any parts of it should not be taken or to be sold as it is NBN Co's property.
I have raised your concern to one of our Case Managers to assist you with your concern regarding the missing NBN box. Kindly wait for a call tomorrow, 21 January 2021.