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No NBN Connection Device

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Level 1

Hey team,

 

Have just recieved modem with set up instructions but no NCD? Previous house owners did not leave anything behind. Should we be expecting a tech to come out or?

Please advise.

 

Cheers

 

2 REPLIES 2
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Level 1
Please advise
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Moderator

Hi @joshdezylva 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've contacted our NBN provisioning team to report the case.

 

Your address is listed as service class 34, which means that the NCD should be available. It is possible that the previous tenant took the NCD, which we don't have any control.

 

A new NCD has been processed and will be delivered within 1 to 2 business days within Metro areas and 2 to 5 business days outside Metro.

 

Should you require further assistance, please let us know.

 

BasilDV