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No NBN connection after move

Level 2



Issue: No NBN connection after our move last Wednesday.


I believe the NBN was disconnected at the old address, but on our account, the address hasn’t been changed to the new address. I am unsure if that is the reason for our connection not working.


All LEDs on the NBN box are lit and the NBN box is connected to the router (the WAN LED is on), but the DSL and Internet LEDs are off.


Any ideas are highly appreciated. 😊



Hi @Enigma ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community