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How can I get my tpg email to send messages via Outlook 365?

sstothard
Level 2

Hi,

I have tried so many times to try to get my tpg email to send emails via my Outlook 365 app, but it does not work.

 

I can receive emails via this app, but not send.

 

I can send and receive via tpg web postoffice.

 

I have read lots of forums with other people having same issue, including spam alerts, long lists of recipients etc.

I do not believe I have done any of these things.

 

I wonder if something to do with the server detecting I am overseas, as I use a VPN.??

 

Otherwise I have no clues and this is very frustrating.

 

Can you please help?

 

Thank you,

Steven

4 REPLIES 4
david64
Level 11

Hi @sstothard . You are correct about the VPN coming from an overseas address. Can you try Outlook without using VPN.

sstothard
Level 2

Hi,

I tried with VPN turned off and still did not work.

Also I note my Nortin 360VON uses and Australian location anyway.

Unfortunately this has not provided a solution.

 

Any other ideas?

TPG please help.

david64
Level 11

@sstothard . What port number and security setting are you using for SMTP?

Did Outlook 365 suddenly stop working or have you just started to use it?

sstothard
Level 2

Hi David,

Port number and security setting for SMTP right now is 25 / no encryption.

Other sertings as per pics attached.

I have only recently started using Outlook 365.

 

 

 

Thanks,

Steven