No NBN connection box

Level 1
We have just moved into our new place and saw that our place was NBN connected. Our modem has now arrived, without the NBN connection box, but the there is connection box within the house. We are not sure what has happened, but how do we go about getting another connection box?
1 REPLY 1
Moderator

Hi @Brogers93,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the service will be remotely activated once the NBN connection box and the TPG modem are setup.

 

Your address is classified by NBN Co. as Service Class 34, which means that it's NBN Fibre to the Curb (FTTC) serviceable and all equipment should be installed, that includes the NBN connection box.

 

In the event that customers are unable to find the NBN Connection box,the issue will be raised to our Provisioning Team and a case manager will be in touch to address the matter.