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Level 2

Hi there,


Today I have been on the phone for just over 2 hrs on hold, first for 40 mins, when i was disconnected, and the next for almost an hour an half, where I was told there were to many callers, and they could not take my call at the moment, and I had to try again later! 2 hrs wasted.


The first person I spoke to said, all I had to have done is have the install team activate my account at my currant address, so I got tranferred to the install team, where I was on hold for 40 mins, and was disconnected.


I then called back immediatly, and spoke to a new person, who said the exact same thing, and i got transferred, where I was told, after almost an hour and a half, they could not take my call.


If the two people I spoke to were correct, all it takes is for someone to flick a switch. 


Can someone from TPG please sort this out. I am in a new home, with no internet, and next to no phone reception, have been for the past 5 weeks, and I am still paying my interent bill.




Hi @Doconnor1991,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, the service has not yet activated and an NBN technician has been booked to complete the installation/activation.