Hi there, i have just had an NBN tech here to fix my connection from the NCD to the pit. that is now sorted, and all 4 lights on the ncd are blue and solid. the internet light on the modem however is not lit up. i can connect to the wifi, but no interent access. i tried speaking to someone on the chat, (no phones due to Covid) however the chat was dropped, and now i cant get hold of anyone. this problem with the internet has been an ongoing issue for sometime now. I would really appreciate it, if someone could get in contact with me ASAP. thank you.
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Hi there, Today I have been on the phone for just over 2 hrs on hold, first for 40 mins, when i was disconnected, and the next for almost an hour an half, where I was told there were to many callers, and they could not take my call at the moment, and I had to try again later! 2 hrs wasted. The first person I spoke to said, all I had to have done is have the install team activate my account at my currant address, so I got tranferred to the install team, where I was on hold for 40 mins, and was disconnected. I then called back immediatly, and spoke to a new person, who said the exact same thing, and i got transferred, where I was told, after almost an hour and a half, they could not take my call. If the two people I spoke to were correct, all it takes is for someone to flick a switch. Can someone from TPG please sort this out. I am in a new home, with no internet, and next to no phone reception, have been for the past 5 weeks, and I am still paying my interent bill.
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