No NBN connection box

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Level 1a

Hi, 

 

We recently signed up for a NBN plan. We recieved our modem but do not have a NBN connection box. We do have an NBN wall point, however.

 

We are currently not booked in for an appoitment with a technician.

 

Any help would be great.

3 REPLIES 3
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Moderator

Hi @ashleebennett1 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @ashleebennett1 

 

If there is No NTD onsite, we will need to ship one to you.

 

I have escalated this to our hardware team.

It will only take 1-2 days to metro areas once shipped w/ a tracking number.

 

Let us know once you receive it and all devices are set up properly.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Regards,

David_M

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Level 1a

Thanks for your help, David. 

 

Will be in contact once i've recieved tracking info.