Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Is there a way to get an update on the staus then? I recieved a message yesterday indicating that I would not need to be home for installation but I don't see how this will be possible without being sent a new NBN box or someone coming to install the NBN box?
NBN Technology: NBN Hybrid Fibre Coaxial (HFC)
Your NBN service is due to be activated within 2 working days. You are not required to be home for the installation.