Hi @lightbulb178 ,
For new services, we recommend customers to check if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
In your case, we many need to coordinate this matter directly to NBN Co. so they can send a technician to provide the power cord for the NBN connection box.
For us to further assist you, please send us a private message with your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
