No NCD Device

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Level 1b

Hi there,

 

I have recevied the below message;

"" TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ "

 

However there is no a NCD device on the premises, are you able to please assist in this matter.

 

Thank you.

Nick Gill

3 REPLIES 3
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Moderator

Hi @Nick90 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Nick90 

 

I have pushed this on to our installs team, and someone will call you back ASAP within 24hrs to help get a replacement NCD and/or an NBN tech visit to help activate your new NBN-FTTC service.

 

You will need to do some of the install yourself.

You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.

 

Pay attention to the 4x blue lights on the NCD once completed.

 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

Highlighted
Level 1b

Hi David,

 

Thank you, I will await a call from the installs team.

 

Nick.