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Hi there,
I have recevied the below message;
"" TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ "
However there is no a NCD device on the premises, are you able to please assist in this matter.
Thank you.
Nick Gill
Hi @Nick90
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Hi @Nick90
I have pushed this on to our installs team, and someone will call you back ASAP within 24hrs to help get a replacement NCD and/or an NBN tech visit to help activate your new NBN-FTTC service.
You will need to do some of the install yourself.
You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.
Pay attention to the 4x blue lights on the NCD once completed.
You may check the setup guide that we've created for NBN-FTTC here.
Regards,
David_M
Hi David,
Thank you, I will await a call from the installs team.
Nick.