No NCD in post

[mattjessup]

Hi,

I received my router in the post, but no NCD box with it. I thought they would come together, does this mean we need a technician to attend our property?

[mattjessup]

I should also mention we are a service class 33 premisis

[garyjwynen]

I have same problem from same date. Have you any resolution to problem

[BryanR]

HI@mattjessup ,

Further to the logged call on 04-04-202, no update from the NBN on the NBN NCD supply escalation of this yet. NBN will send you an email regarding delivery direct.

However from experience NBN technician will most likely visit.

Be safe

Regards

Bryan

[garyjwynen]

It is now nearly one month no NCD. Money taken 27th March. I did get in contact with install technician over phone to sent me ncd unit. This was on 5th or 6th April. There was easter. But no excuse now. I want refund. Who do I sent modem back to.
Regards Gary