No NCD provided for FTTC

[sukmadwiputra27]

Hi,

I sign for a NBN FTTC plan to my house, recently the modem has been delivered but not coming with the NCD. should I make appointment to get it? I tried to call the support but the wait is too long, and when i get the call back I'm still at work so can't pick up the phone. 

[Anonymous]

Hi @sukmadwiputra27 ,

Thanks for raising this to us, we'd love to help track the installation of the service and chase this with our NBN provisioning team, to better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include the best contact number and preferred time.

How do I private message (PM) in the community 

Regards,