No Nbn connection Box

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Level 1c
I recently moved to a new property and signed up for an nbn plan and received my new modem today.

However, I have not received an nbn network connection device and am unable to install the modem.

Can you please advise how I get the NBN connection box?

thanks
6 REPLIES 6
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Moderator

Hi @Hardeepsingh94 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Hardeepsingh94 

 

Thanks for your PM. Can you please confirm you don’t have an NBN NTD in your property that looks like this? NBN's records indicate there is one installed at your address. Make sure you have a good look around.

 

FTTP NTD + Batt.jpg

nbn-ntd-fttp.jpg

Regards,

Karl

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Level 1c
Hi,

I have looked and I cannot find this box in our apartment.

I have attached a photo of wire coming in our apartment but no connection to nbn box
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Moderator

Hi @Hardeepsingh94 

 

An NBN NTD will need to be installed. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1c
I missed the call.

Can you please ask them to call again or communicate via email.

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Moderator

Hi @Hardeepsingh94 

 

I have requested we try and call you again.

 

Regards,

Karl