No Ncd

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bfg41a1968
Level 2

Hi received modem Fri 15 May but with no NCD. Received sms to remind me about awaiting activation 18 May. Will a technician be sent with NCD and if so approx when??

1 ACCEPTED SOLUTION

Accepted Solutions
KarlB
Moderator

Hi @bfg41a1968 

 

I was able to find your account. I have requested for our Provisioning Team to investigate and requested for someone to arrange an NBN_FTTC NCD to be shipped out ASAP.

 

Regards,

Karl

View solution in original post

4 REPLIES 4
KarlB
Moderator

Hi @bfg41a1968 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

KarlB
Moderator

Hi @bfg41a1968 

 

I was able to find your account. I have requested for our Provisioning Team to investigate and requested for someone to arrange an NBN_FTTC NCD to be shipped out ASAP.

 

Regards,

Karl

View solution in original post

mshk0001
Level 2

Hello, I have the same problem. I've received my router but I have no NCD. Please help? 

Shane
Moderator

Hi @mshk0001,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help see the status of NCD shipment, to better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

 

Regards,

 

 

 

Hello, I have the same problem. I've received my router but I have no NCD. Please help?