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No answer for my installation progress

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Level 1
No answer for my installation progress. I moved into new unit, I already have got the new router but I haven't recived NBN connection device. I have spoken to the persons of TPG in chat 3 or 4 times ( after an hour waiting time Every time), my NBN installation is still pending. But I have received text message saying "TPG Reminder: Your NBN service is awaiting activation. Please connect and switch on your NBN equipment. " please help
1 REPLY 1
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Moderator

Hi @Ashispradhan,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Kind regards,

Karl