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No home phone signal no internet connection

Younes19701
Level 2
Level 2
‎02-11-2021 04:23 PM
No signal on Monday and I called TPG and they say the technician are on investigation and nothing happened I did call again and finally sent me a text message that technician will come on Thursday!
So 4 Days no internet connection!!!
TPG sending the bill on time 🤔
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1 REPLY 1
Shane
Moderator Moderator
Moderator
‎02-11-2021 09:52 PM

Hi @Younes19701 ,

 

You may request a billing adjustment to compensate the downtime of the service to the assigned Engineer handling the escalated fault. If you wish to get an update or contact our Engineering Team related with the progress of the ticket, you may reply to the SMS that was sent initially. 

 

Regards,

 

@Younes19701 wrote:
No signal on Monday and I called TPG and they say the technician are on investigation and nothing happened I did call again and finally sent me a text message that technician will come on Thursday!
So 4 Days no internet connection!!!
TPG sending the bill on time 🤔

 

0 Likes
Reply