No internet and live chat does not work

[BiancaY]

I uregently need help from TPG. I have no internet and your live chat does not work!!! How do I get some technical help and customer service now please?

[luisc]

Hi BiancaY,

My apologies if you are not able to reach our support people.

May I know what sort of internet service do you have? Like NBN or ADSL?