No internet connection

[Kezang]

Hi TPG team,
I got my modem delivered yesterday and made all the physical set up as per the manual. However, still I don’t have internet power on. I can get my wifi connection but no internet access

[Will]

Hi @Kezang 

Welcome to the Community!

I checked your account and from what I can tell there's still a need for an NBN technician to install the service. Your address is tagged as Service Class 11 which means that there's no record of any past connection (ADSL or NBN) at that location. This is why NBNCo has to send a technician out to ensure that there's an actual connection from the Node outside going to your premises.

We've sent an email earlier today, providing you the installation date. If you're not amenable of the schedule, you may reply to the email providing your preferred date instead.

Regards,

Will