No internet connection

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Level 1c

Hi there
Suddenly internet connection stopped working today.
NBN modem looks fine, all lights on.
I did modem off/on and reset but no luck
Please check it asap

Address is XX XXXX XXXXX QLD 4508

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Ab0lish3d,

 

Welcome to TPG Community!

 

We have checked the status of your connection and we can see that it has been working for more than 16 hours now.

 

Should there be any issues, please let us know so we can have a specialist contact you for assistance. Thank you.

View solution in original post

3 REPLIES 3
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Level 1a
Same here in Zillmere 4034
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Moderator

Hi @nokia2442,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that your service was affected by an unplanned maintenance in Kallangur and Petrie area yesterday.

 

The service appears to be working now, but if you are still having issues, please let us know. Thank you.

Highlighted
Moderator

Hi @Ab0lish3d,

 

Welcome to TPG Community!

 

We have checked the status of your connection and we can see that it has been working for more than 16 hours now.

 

Should there be any issues, please let us know so we can have a specialist contact you for assistance. Thank you.

View solution in original post