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No Internet

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Level 2

Connected July 20 ... no internet July 21 ... none since, TPG have contacted me and I have changed settings on modem, no good, phone call from TPG last night to advise that they have made some changes and to reboot modem ... still no good. I see others have had the problem corrected by the NBN team.

 

Why do i not get a call from TPG to ask if anything has improved after your changes to connection and susequent reboot of modem/router? I bet I will get charged for the days I am without connection.

 

How the hell does this happen with a brand new connection to our area and why is it not seen to immediately.

4 REPLIES
Level 2

same case like me and everyone if you check on the forum 

 

 

JIM
Moderator

Hi @jonah3957,

 

Welcome to the community!

 

I was able to pull up the account using your community details and ran initial tests.

 

It shows your service is currently connected for 7h 48m and getting a passing speed on the line.

 

I'd like to know on which particular device(s) you experience the dropouts.

 

Cheers!

 

Level 2
TPG corrected the situation today and am going again. Thought I would have needed to reboot modem but no, all good. Pretty happy with response.
Moderator

Wow! That escalated quickly. I am glad to know that your service is now working fine.


Enjoy the service and do not hesitate to post a thread in case you will need help.

Have a lovely night!