Hi @chenloveit ,
Welcome to TPG Community!
We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
NBN Co. has booked a technician and the schedule has been provided via SMS. The team is closely monitoring this and the case engineer will contact you for additional updates.
Let us know should you have further queries. Thank you.