NBN not working. Everything is connected correctly but the NBN modem internet light is not on.
Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.
So I can check this service for you.
To learn how to send a private message, click here.
I located your service.
Have tested NBN side all passing, it looks like a modem issue.
If you can check the modem has your TPG username & password programmed into it.
1) Connect to the modem by Ethernet cable or WiFi.
2) In the top of the browser enter 192.168.1.1 to connect to modem UN/PW is admin / admin (if default)
3) Once logged into modem Under tab Advanced select Network then follow the guide below.
Please find an attached link for a guide to help you configure your modem.
If yours is not VR1600, procedure will be similar.